philosophy: customer service changes

here's the scoop:

1. we’re moving our customer service center to Morris Plains, New Jersey

we believe in the beauty of lasting relationships. we are moving our customer service center from Arizona to a fantastic facility in New Jersey to ensure a better customer experience. our team of beauty confidants will help you with any product or order question and will engage as needed and preferred. our customer is at the heart of everything that we do and we want to honor you in the best way possible. our customer service team will be right next to our scientists so that they have instant access to the best minds in the industry!

what that means to you...
there will be a new customer service address:
500 The American Road, Morris Plains, NJ 07950

new email address which is:

our new customer service hours will be:
9 a.m.-8 p.m. est monday-friday

if you have any questions, don't hesitate to contact us. however, some of your queries may be addressed below in our faq.

2. we're moving our distribution center from Arizona to a brand new facility in North Carolina.

we believe in progress in innovation, so we have built a brand new exclusive plant with state of the art equipment for the most luxurious product textures.

what that means to you...
you'll see a new shipping address when you receive an order and sales tax on your final bill. during our transition time, there will be a lag-time in processing your order if it is placed between 12:01 a.m. est december 30,2015 and 11:59 p.m. est on january 3,2016, and for that, we apologize in advance.

frequently asked questions

why have i not paid sales tax before on, but have to as of december 30,2015?
until now, online shoppers have enjoyed buying items from e-commerce sites mostly sales-tax free. this was due to older laws that required stores to collect sales tax only on goods shipped to states where they have a physical presence, such as a distribution center or a physical store. the physical presence for philosophy's distribution center and brick and mortar store was located in Phoenix, AZ - so sales tax was only charged to orders being shipped to an Arizona address.

what's changed?
The Marketplace Fairness Act of 2015 allows states to require remote sellers to collect and remit sales and use taxes on sales to in-state customers under certain conditions. therefore, philosophy will begin collecting and remitting sales tax to all states as effective december 30,2015.

what about states with no sales tax?
five states currently have no statewide sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon. people who live in a state without sales tax won't be charged on goods they have shipped to their home state.

how much will i pay?
orders being shipped to states that do have sales tax will pay the same amount of sales tax as if they were buying an item in person at a local store. sales tax rates are complicated and vary according to the type of product. to find out how much something will cost under this new law, choose a location and tax category on Tax Cloud's interactive map.

how does this impact the Casa Paloma store in Arizona?
this does not impact the store at all. the store is not changing locations.