frequently-asked questions

it is our goal to process and ship your order as quickly as possible. standard orders are typically processed within 24-48 hours from the time of purchase. orders placed on saturdays, sundays and holidays will be processed the following business day. please allow 5-10 business days for standard shipping.

for orders under $50, we charge a flat rate of $5.95 for ground shipping (5-10 business days, including processing time). if your order is more than $50, ground shipping and handling is free! (free shipping applies only to ground shipping, domestic u.s.) we also offer the following expedited shipping options for an additional charge:

• standard - ($7.95, u.s. only) 5-7 business days, including processing time
• express - ($9.95, u.s. only) 3-6 business days, including processing time
• expedited - ($16.95, u.s. only) 1-3 business days, including processing time
• for delivery to alaska, hawaii and most u.s. territories, shipping charges are $9.95 for 3-6 business days and $16.95 for 1-3 business days, as stated above

express/expedited shipping does not apply to hazmat items, and we cannot ship to a p.o. box. we must have a physical address for express/expedited shipping.

international shipping information:

• canada - ($20.95 u.s.) 3-6 business days, including processing time
• international - ($39.95 u.s.) 7-12 business days, including processing time
• customers are responsible for all applicable duties and charges for canadian and international shipments (not displayed).
  • international shipping does not apply to hazmat items, and we cannot ship to a p.o. box. we must have a physical address for international shipping.due to regulations, we cannot ship to spain, portugal, india and nigeria.

if you are a philosophy.com member at the time of your purchase, you have the added benefit of tracking your order online. to track your order, log into your philosophy.com account, and click the my order history page.

unfortunately, current promotions are not redeemable on prior orders. we appreciate your understanding. please continue to check your inbox for new philosophy promotions as they are announced!

while we hope that you are always satisfied with your philosophy purchase, we understand that you may need to return a product. if for any reason you need to return your product, please review the information below based on where your product was purchased:

we cannot wait for you to begin enjoying these member benefits:

we recommend and support the following browsers: internet explorer 7 and above, firefox 3.5 and above, safari 4 and above, and chrome 3 and above. in addition, we support opera and mobile safari for web-enabled mobile devices. in order to have a successful online experience, please view our site using one of these browsers.

thank you for your enthusiasm! we would love to hear your stories.

to rate and review a product:

1. click on the "write a review" link on the product page
2. sign into your philosophy.com account or create one
3. write your review, and rate the product

to post your feedback on facebook:

1. click the facebook link at the bottom of our site
2. sign up to connect with philosophy on facebook
3. post your feedback

currently, philosophy's major authorized retailers include: qvc u.s., qvc u.k., qvc germany, sephora, ulta, nordstrom, macy's, dillard's, von maur, sephora inside jcp, tj maxx, beauty brands, john lewis, selfridges, drugstore.com, beauty.com, skinstore.com, amazon.com, beautybar.com, dermstore.com and select boutiques.

we absolutely do not conduct animal testing with philosophy products. we are fully committed to using alternatives to animal testing to ensure the safety of our products.

for your reference, our product development team has confirmed that the only philosophy products containing ingredients derived from animals are as follows: pure grace shower cream (contains hydrolyzed milk protein), amazing grace shampoo, bath & shower gel (contains hydrolyzed milk protein) and kiss me lip balms (contain lanolin). all other philosophy products contain ingredients that are of botanical or synthetic origin.

we have been proactively formulating our products without butyl parabens for several years. only a handful of our original products still contain paraben-based preservatives. we are actively seeking non-paraben, effective alternatives for these products.

thank you for contacting philosophy. at this time, we are not seeking new distribution partners. we appreciate your inquiry and wish you the utmost success in your endeavors.