frequently-asked
questions

find answers to common questions
about products, orders and our brand

how do i contact philosophy?

please contact philosophy's customer care team at 1.800.568.3151, monday through friday, 6 a.m.-5 p.m. (mst). philosophy is closed in observance of major holidays. our mailing address is:

philosophy
attn: customer care
3809 east watkins street
phoenix, az 85034

how long does it take to process my order?

it is our goal to process and ship your order as quickly as possible. standard orders are typically processed within 24-48 hours from the time of purchase. orders placed on saturdays, sundays and holidays will be processed the following business day. please allow 5-10 business days for standard shipping.

how much does philosophy charge for shipping?

please see our shipping policy

how do i track my order?

simply call philosophy customer care at 1.800.568.3151, monday through friday, 6 a.m.-5 p.m. (mst) and we would be happy to track your package for you.

may i add a promotion to my previous order?

unfortunately, current promotions are not redeemable on prior orders. we appreciate your understanding. please continue to check your inbox for new philosophy promotions as they are announced!

what is philosophy's return policy?

while we hope that you are always satisfied with your philosophy purchase, we understand that you may need to return a product. if for any reason you need to return your product, please review the information below based on where your product was purchased:

philosophy.com, 800 number, philosophy store: we will gladly accept gently-used returns originally purchased at philosophy stores, philosophy.com or through our 800 phone number up to 60 days after purchase. you will be refunded for the amount of your return, less shipping and handling. to qualify for a full refund of purchased product(s), your return must include any gifts with purchase. please refer to the back of your packing slip for further detailed instructions. if you do not have your packing slip, please contact customer care at 1.800.568.3151, monday through friday, 6 a.m.-5 p.m. mst for a return authorization code. please include a note inside the box with your name, address, phone number and return authorization code, along with the product that you are returning. if the returned product is received within 60 days, we will credit your account for the price of the returned items. please allow 2-4 weeks to process the return. we are not responsible for lost shipments. philosophy charity products are non-refundable. all shipping costs for returned items are the responsibility of the customer.

a philosophy retail partner, qvc: philosophy values its relationship with its retailers and strives to create policies that are mutually beneficial. therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.

how do i obtain samples of philosophy products?

thank you for your excitement about our products! registered philosophy.com members who place their order online have the ability to choose two free samples during checkout. if placing your order via phone, our customer care team will be happy to add samples to your order. you may also use our store locator to find your nearest retail location, where you can sample a wide selection of philosophy products.

how do i redeem my free birthday offer?

during your birthday month, you will receive an email with your birthday gift offer, a special promotion code and instructions on how to redeem your gift. this promotion is valid 30 days from the date you receive your email notification, with a minimum of $25 purchase. if you have any questions, please contact customer care at 1.800.568.3151, monday through friday, 6 a.m.-5 p.m. mst.

how do i become a member of philosophy.com and receive valuable emails?

we cannot wait for you to begin enjoying these member benefits:

• your choice of free samples at checkout
• a free birthday gift offer each year
• a personal address book within your profile
• the ability to view your order status
• notifications of new philosophy products when you also join our mailing list
• access to your personal account information at philosophy.com
click here to begin your philosophy.com membership

i encountered an error on your web site; who should i tell?

we're always striving for accuracy and truly appreciate your feedback. please let us know about any errors you may encounter on philosophy.com, so that we may address them right away.

what browsers are supported on philosophy.com?

we recommend and support the following browsers: internet explorer 8 and above, firefox 3.5 and above, safari 4 and above, and chrome. in addition, we support opera and mobile safari for web-enabled mobile devices. in order to have a successful online experience, please view our site using one of these browsers.

who do i tell about my great philosophy experience or my favorite products?

thank you for your enthusiasm! we would love to hear your stories.

to rate and review a product:

1. click on the "write a review" link on the product page
2. sign into your philosophy.com account or create a new account
3. write your review, and rate the product

to post your feedback on facebook:

1. click the facebook link at the bottom of our site
2. sign up to connect with philosophy on facebook
3. post your feedback

who are philosophy’s authorized retailers?

currently, philosophy's major authorized retailers include: qvc u.s., qvc u.k., qvc germany, sephora, ulta, nordstrom, macy's, dillard's, von maur, sephora inside jcp, tj maxx, beauty brands, john lewis, selfridges, drugstore.com, beauty.com, skinstore.com, zappos.com, beautybar.com, dermstore.com and select boutiques.

we encourage you to purchase philosophy products only from an authorized retailer to ensure the efficacy of our product. we greatly appreciate your interest in philosophy and invite you to shop online at www.philosophy.com or by phone at 1.800.568.3151. we are happy to assist you monday through friday 6 am - 5pm mst.

who is philosophy’s press contact?

please email press inquiries to prcontact@ephilosophy.com

my skin feels sensitive after using a product; who should i tell?

please allow us to personally assist you. simply call our customer care team at 1.800.568.3151, monday through friday, 6 a.m.-5 p.m. mst. please do not discard the product that may have caused this sensitivity.

does philosophy test on animals?

we absolutely do not conduct animal testing with philosophy products. we are fully committed to using alternatives to animal testing to ensure the safety of our products.

are any philosophy products derived from animals?

for your reference, our product development team has confirmed that the only philosophy products containing ingredients derived from animals are as follows: pure grace shower cream (contains hydrolyzed milk protein), amazing grace shampoo, bath & shower gel (contains hydrolyzed milk protein) and kiss me lip balms (contain lanolin). all other philosophy products contain ingredients that are of botanical or synthetic origin.

does philosophy have a printed catalog?

in an effort to be environmentally friendly, we have chosen to use our web site, www.philosophy.com, as our online catalog. the web site features available products, key ingredients, email sign up, philosophy retailers, upcoming events and new product details.

does philosophy plan on creating a paraben-free line?

we have been proactively formulating our products without butyl parabens for several years. only a handful of our original products still contain paraben-based preservatives. we are actively seeking non-paraben, effective alternatives for these products.

i am interested in working for philosophy. who should i contact?

interested in working for philosophy? we're always looking for talented people! click here to view our open positions

how do i request a donation?

philosophy happily accepts donation requests for charity events. donation requests must be submitted in writing. upon review, you may be contacted for further information. requests are reviewed in order of event date. please email your donation request to our charity division at charity@ephilosophy.com or mail it to:

philosophy
attn: charity division
3809 east watkins street
phoenix, az 85034

how do i become a philosophy distributor, retailer or wholesaler?

thank you for contacting philosophy. at this time, we are not seeking new distribution partners. we appreciate your inquiry and wish you the utmost success in your endeavors.

how do i reset my password?

simply click the 'sign in' link at the top of our site and click the 'forgot password' link on the sign in page. you should receive an email from philosophy entitled, 'your password has been reset' (if you do not receive this email in your inbox, please be sure to check your spam or junk folder). you must sign in using your email address and the temporary password exactly as displayed in that email. once you are logged in, you will be asked to change your password. if you have any additional questions or issues, please contact customer care at 1.800.568.3151 monday through friday, 6 a.m.-5 p.m. mst.

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