f.a.q.

order information

what if i am having problems placing an order online?
we are happy to help place your order. simply call our consumer care team at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday.

how can i track my order?
check your shipping confirmation email and click on the link to track your package, or simply call philosophy consumer care at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday, and we will be happy to track your package for you.

when will i receive my order?
it is our goal to process and ship your order as quickly as possible. standard orders are typically processed within 24-48 hours from the time of purchase. orders placed on fridays, saturdays, sundays and holidays will be processed the following business day. please refer to our shipping policy page for more information.

how can i change or cancel my order after it has been submitted?
once an order has been submitted online and is in process we are unable to make any changes or cancel the order.

may i add a promotion to my previous order?
current promotions are not redeemable on prior orders. we appreciate your understanding. please continue to check your inbox for new philosophy promotions as they are announced!

when will i receive my order confirmation?
please allow 2-4 hours for your email confirmation to arrive. during peak times such as holiday season or during large promotions, it could take up to 24 hours to receive your confirmation.

what if i do not receive my email order confirmation?
check your spam folder to ensure our email has not been misdirected. if you are still unable to locate the confirmation, please call our consumer care team at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.

why was my order canceled?
please call our consumer care team at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.

do you offer gift cards?
philosophy does not currently offer gift cards.

do you offer gift boxes?
yes, you can choose gift options on the shipping information page of checkout. you will have the option to include a gift message on the packing slip at no charge (up to 160 characters), or gift box the order for $4.00.

shipping

how much does philosophy charge for shipping?
please see our shipping policy.

i am currently outside of the u.s. can i place an order to ship within the u.s.?
at this time, philosophy only accepts payments from paypal and credit / debit cards issued from within the united states, in u.s. dollars, with a u.s. billing and shipping address.

do you ship outside of the u.s.?
philosophy does not offer international shipping options outside of the united states.

what should i do if there is a shipping error on my order?
simply call our consumer care team at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.

returns

how do i return a product?
while we hope that you are always satisfied with your philosophy purchase, we understand that you may need to return a product. if for any reason you need to return your product, please review our return policy.

my product was received damaged—what should i do?
all products that are received damaged must be returned to receive a refund or replacement. if the item in question is part of a kit or bundle, the entire kit must be returned before a refund or replacement can be issued. please see our return policy for additional details.

how will i receive my refund?
refunds will be issued to the account that you used to purchase the item, even if the account is closed or paid in full. for more information about refunds to your third-party credit cards, contact your card-issuing financial institution.

how long before i receive my refund?
refunds will be credited back to the original payment method within 10 business days after the returns center receives the item. contact your credit card issuer for their policy on posting credits. in general, allow up to 2 billing cycles for your credit to appear on your billing statement.

promotions and offers

having trouble with a promotion code?
please check the promotional disclaimer found at the bottom of your email offer or on the philosophy.com homepage to be certain you meet the requirements to redeem the offer.

still having trouble with a promotion code?
simply call philosophy consumer care at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday, and we will be happy to assist you.

how can i receive promotion codes and special discounts?
when you sign up to become a member at philosophy.com, you can opt in to receive email communications that will alert you to philosophy’s special sales and promotions.

how do i obtain samples of philosophy products?
thank you for your excitement about our products! you will have the option to choose 3 samples with any order placed online at philosophy.com. if placing your order via phone, our consumer care team will be happy to add up to 3 samples to your order. you may also use our store locator to find your nearest retail location, where you can sample a wide selection of philosophy products.

account information and emails

what if i have signed up for your emails and i have not received them?
please be sure to add philosophy@email.philosophy.com to your address book to guarantee that they are not misdirected by your email provider!

how do i unsubscribe from philosophys emails?
please use the unsubscribe link located at the bottom of any philosophy email or click here.

how do i become a member of philosophy.com?
click here to begin enjoying these member benefits:
   - create a wish list
   - faster checkout with a personal address book
   - the ability to view your order status online
   - notifications of new philosophy products when you sign up for our newsletters
   - access to create replenishment orders for your favorite philosophy products

how do i change my login information?
you have the ability to review, change or correct the information on your philosophy.com account by logging into your account online. if you would like to deactivate your philosophy.com account, please contact us at 1.800.568.3151.

how do i update my password?
simply click the sign in link at the top of our site, and click the forgot password link on the sign-in page. you should receive an email from philosophy entitled “your password has been reset.” if you do not receive this email in your inbox, please be sure to check your spam or junk folder. you must sign in to your account using your email address and the temporary password exactly as it is displayed in the email. once you are logged in, just choose the link to “view profile” then choose the option to edit your password. the “old password” it will ask for is the temporary password that was emailed to you.

product information

where are the product ingredients listed?
product ingredients may be found on each product page on philosophy.com by clicking on the ingredients tab to the right of the product image. ingredient listings are also available on the product or the product packaging if purchased through one of our retail partners.

how do i know if this product is right for me?
you have many options when building the best skin-care routine for your skin. we would love to offer you a personal consultation and detailed recommendations that address your skin type and concerns. we invite you to give us a call at 1.800.568.3151 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday.

do you test on animals?
philosophy inc. is fully committed to using alternatives to animal testing to ensure the safety of our products. please be assured that we do not perform, nor do we ever commission any third parties on our behalf to perform, animal testing on our products or ingredients.

does philosophy plan on creating a paraben-free line?
we have been proactively formulating our products without butyl parabens for several years. only a handful of our original products still contain paraben-based preservatives. we are actively seeking non-paraben, effective alternatives for these products.

my skin feels sensitive after using a product; who should i tell?
please allow us to personally assist you. simply call our consumer care team at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday. please do not discard the product that may have caused this sensitivity.

contact us

how do i contact philosophy?
please contact our consumer care team at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday. we may also be reached via our contact us form. philosophy is closed in observance of major holidays.

i encountered an error on your website, who should i tell?
we are always striving for accuracy and appreciate a friendly eye for detail. please let us know by contacting us at 1.800.568.3151, 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday, or via our contact us form

who do i tell about my great philosophy experience or my favorite products?
thank you for your enthusiasm! we would love to hear your stories.

to rate and review a product:
   1. click on the “write a review” link on the product page
   2. sign into your philosophy.com account or create a new account
   3. write your review, and rate the product

to post your feedback on facebook:
   1. click the facebook link at the bottom of our site
   2. sign up to connect with philosophy on facebook
   3. post your feedback

about us

who are philosophy’s authorized retailers?
currently, philosophy’s major authorized retailers include: qvc us, qvc uk, nordstrom, ulta, macy’s, sephora, sephora inside jcp, von maur, dillard’s, tj maxx, beauty brands, john lewis, selfridges, drugstore.com, beauty.com, skistore.com, beautybar.com, dermstore.com, zappos.com, birchbox.com and select boutiques.

we encourage you to purchase philosophy products only from an authorized retailer to ensure the efficacy of our product. we greatly appreciate your interest in philosophy and invite you to shop online at www.philosophy.com or by phone at 1.800.568.3151. we are happy to assist you 9:00 a.m.-8:00 p.m. eastern standard time, monday-friday.

who is philosophy’s press contact?
please email press inquiries to philosophypr@cotyinc.com.

does philosophy have a printed catalog?
in an effort to be environmentally friendly, we have chosen to use our website, www.philosophy.com, as our online catalog. the website features available products, key ingredients, email sign up, philosophy retailers, upcoming events and new product details.

i am interested in working for philosophy. who should i contact?
we're always looking for talented people! click here to view our open positions.

how do i request a donation?
we would like to be able to consider individual donation requests, but this is simply not possible. philosophy has a thriving charity division that is deeply woven into the fabric of our company and its mission. philosophy has chosen to establish the hope & grace initiative which focuses on empowering women through mental health and wellbeing. 1% of philosophy product sales support community-based mental health efforts. we invite you to learn more about our charitable efforts, here.

how do i become a philosophy distributor, retailer or wholesaler?
at this time, we are not seeking new distribution partners. we appreciate your inquiry and wish you the utmost success in your endeavors.