philosophers rewards loyalty program f.a.q.

 

 

Philosophers Rewards Program Details

What is philosophers rewards?

philosophers rewards is the name of philosophy's first-ever loyalty program.

this program is designed for our loyal customers and we'd like to make your life more beautiful and rewarding. membership is complimentary and when you join philosophers rewards, you will be eligible to earn and receive perks. you can earn gratitude points each time you shop on philosophy.com, connect with us on social media, share philosophers rewards with your friends, write product reviews, watch brand videos and more! You can redeem your gratitude points for exclusive rewards on philosophy.com.

you can learn more about philosophers rewards here

participation is subject to the terms & conditions here

Who is eligible to join philosophers rewards?

anyone over the age of 18 who lives in the United States can join the program.

participation is subject to the terms & conditions here

How do I join philosophers rewards?

if you already have an account on philosophy.com, you can sign in to your existing account here, fill out the remaining information (zip code and birthday) and join the loyalty program by selecting the checkbox at the bottom of the screen.

if you do not already have an account with philosophy.com, don't worry! you can fill out the relevant information here and join the loyalty program by selecting the checkbox at the bottom of the screen.

you can also enroll by calling our customer service team. they can be reached at 1-800-568-3151

What information do I need to create my philosophers rewards profile?

in order to create your philosophers rewards account, you will need to provide the following information:

first name

last name

email address

password (minimum 5 characters)

zip code

birth day and month (year is optional). we ask for this information so that we can celebrate with you on your birthday and send you a special gift

What are the member levels and benefits?

there are 3 levels of membership in the philosophers rewards program.

with each tier comes a new suite of benefits.

in the optimistic tier you will receive: double donation on purchases to support mental health initiatives through the Hope & Grace initiative, access to enrollment bonus points if you sign up for the program early or in the first month of membership, access to the rewards catalog, 3 free samples with every order, a 100 point birthday gift, free shipping on all purchases over $50.

customers in this tier will accumulate between 0 - 3,999 gratitude points in a calendar year

in the confident tier you will receive: double donation on purchases to support mental health initiatives through the Hope & Grace initiative, access to enrollment bonus points if you sign up for the program early or in the first month of membership, access to the rewards catalog, 3 free samples with every order, a 100 point birthday gift, free shipping on all purchases over $50, early access to special offers and access to a pick-your-own sale day.

customers in this tier will accumulate between 4,000 - 7,999 gratitude points in a calendar year.

in the empowered tier you will receive: double donation on purchases to support mental health initiatives through the Hope & Grace initiative, access to enrollment bonus points if you sign up for the program early or in the first month of membership, access to the rewards catalog, 3 free samples with every order, a 200 point birthday gift, free shipping on all purchases and early access to special offers, access to a pick-your-own-sale day, invitations to VIP-only events and an anniversary gift.

customers in this tier will accumulate 8,000+ gratitude points in a calendar year.

participation is subject to the terms & conditions here

When will my points and/or member level reset?

points will expire on a rolling 12 month basis. your points will not expire as long as you make a purchase every 12 months

tiers will reset each calendar year. You have until December 31st of each year to hit the next tier. if you reach the next tier sooner than December 31st, you will earn the higher tier's status for the remainder of that calendar year and for the entire calendar year that follows.

each year, members must accrue enough points to remain in their current tier. if you do not maintain your points, you will drop down to the tier equivalent to the points accrued for the year.

How will my personal information be used?

we will never sell or misuse your information. your personal information will be used in compliance with our terms & conditions as set forth in our privacy policy. you can read our full terms and conditions here and our privacy policy here.

Does creating a philosophy.com account automatically enroll me in the loyalty program?

no, you have to complete the zip code, birth day and birthday month fields, as well as select the check box to enroll in the program.

Does opting in for marketing emails entitle me to a loyalty account?

opting into marketing emails will earn you extra points in the loyalty program, but you still need to register here and select the checkbox to join the loyalty program. you can opt out of marketing emails at any time by clicking the "unsubscribe" link in the email

 

Earning Points

How do I start earning gratitude points?

all philosophy products on the website and orders placed by our customer service team are eligible for points. customers will earn 15 points for every $1 spent on philosophy products. please note that points will not be awarded for free items such as samples and gift with purchase.

we are constantly updating the activities you can complete to earn points, so be sure to log into your loyalty account dashboard regularly to complete the latest activities to earn points.

When will I receive my gratitude points?

when you complete a non-purchase activity (except refer a friend and write a product review), you will earn points right away. these points will be reflected in your total points balance on your account overview page, within the gratitude meter that displays your total points, and in the activity history section of your loyalty dashboard.

when you refer a friend, you will receive points when the person/people you referred completes registration for the loyalty program.

when you write a review, you will receive points if the review is published to the site.

when you make a purchase, your points will enter into a "pending" state in the purchase history section of your loyalty dashboard. when your order ships, the status of your points will change to an "awarded" status.

note that points will be deducted from your account for any returned item at the same amount for which you purchased the points. as an example, if you returned a $20 item for which you had previously earned 300 points for, upon the return of this item, these 300 points will be deducted from your gratitude points.

Which social networks can I connect for points?

you can connect your Facebook and Twitter accounts to your philosophers rewards loyalty account to earn points. all Facebook and Twitter terms and conditions apply to your use of these platforms.

How do I connect my social networks to earn points?

in order to connect the social network(s) of your choice, please log in to your loyalty account dashboard and scroll to view the "social connect" section of the page. click on the network of your choice and follow the wizard in the steps to connect your account.

How do I refer friends to earn points?

referral is the sweetest form of flattery and we love it when our philosophy customers share the love! to share the gift of philosophers rewards with your friends, please log in to your loyalty account dashboard and scroll to view the "invite friends" section of the page. there are three ways that you can refer friends - you can share via Facebook or Twitter, or you can copy and paste your personalized link anywhere (email, text message, etc.). there is no limit to the number of friends you can refer - the more the merrier!

you will be awarded points for this activity when the person you referred completes signup for the loyalty program. there is a limit to the number of points you can earn from referral signups each month and you will be limited to 3 referral signup points per month.

participation is subject to the terms & conditions here

Can I transfer points to someone else?

we do not allow points to be transferred to any other loyalty rewards member. instead, you can refer your friends to sign up for the program so they can start earning points on their own!

How do I reach a new tier?

in order to reach a new tier, you need to accumulate the appropriate number of points in a given calendar year.

upon enrollment, all members will fall into the "optimistic" tier. the point values of each tier are:

  • Optimistic: 0 - 3,999 points in a calendar year
  • Confident: 4,000 - 7,999 points in a calendar year
  • Empowered: 8,000+ points in a calendar year

 

Does my tier status expire?

your tier status is good for the remainder of the year in which you reached the tier and the following calendar year. you will need to maintain your points status to remain in the tier after that date. otherwise, you will drop to the respective tier for the points you earned in that year.

Can my gratitude points be used as currency/tender?

no. philosophers points do not have no cash value, are non-transferable.

What happens to my points if I return something?

gratitude points awarded to a purchase or product that has been returned will result in points being reversed for that purchase.

How many gratitude points do I earn per dollar on philosophy.com and through call center purchases?

customers will earn 15 points for every $1 spent on philosophy products.

 

Redemption

Where can I find my redeemable points?

gratitude points and level status can be found in your account section of philosopy.com

How do I redeem my points for rewards & experiences?

gratitude points can be redeemed on philosophy.com in your account. we offer various types of rewards that can be found in the reward shop of your account section. Rewards are constantly being updated, so be sure to check back often!

How do I know how many points a reward costs?

gratitude points, tier level and rewards point costs are all displayed in your account section of philosophy.com.

Can I return a reward I redeemed?

rewards are non-returnable, non-refundable and hold no cash value.

Can I use my gratitude points in combination with promo codes?

yes, you may use gratitude rewards along with some site promotions. please check official disclaimers for each promotion.

Can I redeem multiple rewards in the same transaction?

yes, some promotions can be redeemed together. please check the official promotion disclaimers.

How will I receive my reward?

rewards will be delivered based on the type of the reward. we offer a variety of rewards that can be redeemed onsite, in store and shipped separately. you may need to make a purchase to redeem certain rewards. each reward will be displayed in your account section and sent via email to the address on file.

participation is subject to the terms & conditions here

 

Philosophy Purchases

How do I earn points for my philosophy.com online purchases?

you can earn gratitude points for all philosophy products purchased online and with our customer service representatives over the phone. you must be logged in to your account and enrolled in the loyalty program prior to the purchase.

Can I earn points for purchasing philosophy products at retail locations or QVC?

unfortunately, not at this time.

I've made a purchase before joining the philosophy rewards program. Can I still earn points for my previous transaction(s)?

gratitude points can only be awarded to purchases after you join the loyalty program. we cannot offer gratitude points for prior purchases.

What does the tier benefit of 'double donation to Hope & Grace' mean?

the Hope & Grace initiative represents an unprecedented and unending commitment by philosophy to support mental health and well-being. mental health issues are one of the greatest challenges women face. more than 450 million people worldwide suffer from mild to serious mental health issues - such as post-traumatic stress, depression, anxiety, bipolar disorder, self-esteem and financial stress - all of which disproportionately affect women around the world.

with the initiative, philosophy becomes the first company to place a deep focus on this important cause and the first major beauty company to make a brand-wide commitment to dedicate 1% of its sales toward the cause. we are doubling-down on this cause and will be donating 2% of sales on all loyalty member purchases to the cause, through calendar year 2018.

for every product sold (this includes all products, no limitations) to a philosophers rewards member, philosophy will contribute 2% of sales to the hope and grace fund, and will award multiple financial grants each year to local organizations working to empower women through promotion of mental health and wellbeing, and the prevention and treatment of related issues.

the majority of funding from the hope and grace initiative will support community-based programs doing the most good in mental health and wellbeing. the funds will be distributed by an independent nonprofit organization with guidance from the world's leading practitioners and experts in mental health and wellbeing. with an average grant size of us $25,000-$75,000, the fund will support hundreds of organizations each year and touch thousands of lives.

the priority focus for the hope & grace fund is to support community based mental health efforts working to overcome barriers to and stigma around seeking treatment for mental health issues, providing access to mental health treatment, and fostering support networks for women with mental illness.

the funds are administered by the new venture fund, a 501(c)(3) public charity dedicated to supporting innovative and effective public interest projects. we accept one proposal per group, per fiscal year (july 1st - june 31st). you must be a registered 501(c) public charity to apply. to apply, please contact hopeandgracefund@newventurefund.org. please note that philosophy may suspend, modify, terminate, or otherwise change any aspect of the hope & grace fund program and initiative at any time, without notice, in its sole discretion.

I checked out as a guest in error, can I still receive loyalty points for my order?

Yes, as long as the email address your order was placed with is exactly the same as the email used to sign up for loyalty you will receive points for your order.

I checked out with my PayPal account and my PayPal account email is different from my loyalty account, will I still receive points?

Yes, as long as you were logged into your philosophy account before proceeding to checkout you will receive points for your order.

 

My Philosophers Rewards Account

How do I update my philosophers rewards account information?

you can update your account information within your account section of the website after logging in.

How do I update my profile picture?

your loyalty profile picture will be updated after you connect with us on Facebook. Please visit the "social connect" here

 

Program Support

How can I check my points balance and tier status?

yes, you can track your points and member level in your account here.

Whom can I contact for support?

you can contact our Customer Service Department if you have questions: 1-800-568-3151

How do I deactivate my philosopher rewards account?

please contact Customer Service to deactivate your account: 1-800-568-3151