our return policy
while we hope that you are always satisfied with your philosophy purchase, we understand that you may wish to return a product. if you would like to return your product, please review the information below:
• products returned must be ordered directly from philosophy.com.
• we are unable to process returns or exchanges for any product purchased from one of our retail partners. all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.
• products must be returned within 60 days of purchase. any items returned beyond this guarantee time frame will not be refunded, credited or returned.
• all shipping costs for returned items are the responsibility of the customer. please send your returns via a traceable shipping method and insure the package for the cost of the items.
• original shipping and handling charges are non-refundable.
• philosophy is not responsible for lost or damaged shipments.
TROUBLE-FREE RETURN VIA SMARTPOST
you may use a pre-paid return service label to ship your return merchandise and pay no up-front postage fees. this trouble-free return option has a service fee of $5.95 per order which will be withheld from your refund once your return has been processed. original shipping and handling charges will not be refunded; please refer to our return policy.
CREATE YOUR RETURN SHIPPING LABEL
please note that by using this service to return your product that you are agreeing to a service fee of $5.95 per order which will be withheld from your refund once your return has been processed.
if you do not want to use the trouble-free return via SmartPost, simply select the carrier of your choice. when using this option, we recommend that you send your return with a shipping method that allows you to track your return, and that you insure the package for the cost of the items being returned. unfortunately, we are unable to refund your account without proof of receipt. if you choose this option, you are solely responsible for the shipping costs of this return. philosophy is not responsible for lost or damaged shipments. **YOU MUST INCLUDE THE TOP PORTION OF PACKING SLIP IF YOU CHOOSE THIS OPTION***
please ship your package to this address:
attn: consumer returns
2518 cox mill road
sanford, north carolina 27332
original shipping and handling charges will not be refunded, please refer to our return policy above.
exchanges and credits
we are sorry, philosophy does not offer exchanges or issue credits on accounts at this time.
once we receive your merchandise it will be inspected per your reason for return. if your return is accepted, your account will be credited less any original shipping and handling or return fees and / or return shipping charges. please note that items returned outside of our return policy will not be refunded, credited or returned. in general, allow up to two billing cycles for your refund to be credited to your monthly statement.
missing your packing slip?
if you did not save your packing list, provide:
· your full name
· billing address
· phone number
· email address
· order number
· reason for return
return the merchandise using option 2 found in the return instructions above.
CREATE YOUR RETURN SHIPPING LABEL
if you have any questions or need additional information, please contact consumer care:
philosophy consumer care
9:00 a.m. – 8:00 p.m. eastern standard time
monday – friday