while we hope that you are always satisfied with your philosophy purchase, we understand that you may wish to return a product. if you would like to return your product, please review the information below:
• products returned must be ordered directly from philosophy.com.
• we are unable to process returns or exchanges for any product purchased from one of our retail partners. all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.
• products must be returned within 60 days of purchase. any items returned beyond this guarantee time frame will not be refunded, credited or returned.
• all shipping costs for returned items are the responsibility of the customer.
• original shipping and handling charges are non-refundable.
• philosophy is not responsible for lost or damaged shipments.
TROUBLE-FREE RETURN VIA SMARTPOST
you may use a pre-paid return service label to ship your return merchandise and pay no up-front postage fees. this trouble-free return option has a service fee of $5.95 per order which will be withheld from your refund once your return has been processed. original shipping and handling charges will not be refunded; please refer to our return policy.
CREATE YOUR RETURN SHIPPING LABEL
please be sure to keep a copy of the label or write-down the tracking # underneath the barcode so you can track its delivery back to our distribution center, where it will be processed for a return/refund.
exchanges and credits
we are sorry, philosophy does not offer exchanges or issue credits on accounts at this time.
once we receive your merchandise it will be inspected per your reason for return. if your return is accepted, your account will be credited less any original shipping and handling or return fees and / or return shipping charges. please note that items returned outside of our return policy will not be refunded, credited or returned. in general, allow up to two billing cycles for your refund to be credited to your monthly statement.
missing your packing slip?
if you did not save your packing list, provide:
· your full name
· billing address
· phone number
· email address
· order number
· reason for return
if you have any questions or need additional information, please contact consumer care:
philosophy consumer care
9:00 a.m. – 8:00 p.m. eastern standard time
monday – friday