frequently-asked questions

for kit featured on the today show


where may i purchase the kit?

the “refresh and glow kit” was only offered during the December 5th airing of the today show steals & deals segment.


when may i expect to receive my order?

we expect the today show kits to ship in 10-14 business days. you may anticipate order delivery in mid to late December.


what is the shipping method?

philosophy is sending all kits via fedex standard shipping.


how may i track my order?

please refer to the tracking information provided in your order confirmation email. if you are unable to locate this email, you may contact our customer care team at 1.800.568.3151, monday through friday, 6 a.m.-5 p.m. (pst).


may i return my order?

as noted on the today show steal & deals web site, all sales are final. due to the incredible value associated with the kit, philosophy is unable to offer exchanges, returns or refunds.